Refund Policy

At gardenfurniturekettler.com, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, you may be eligible for a refund or exchange under the following terms.

Returns Eligibility
To qualify for a return, items must be unused, in their original packaging, and in the same condition as received. You must initiate a return within 14 days of receiving your order. Proof of purchase or order number is required for all returns.

Non-Returnable Items
Certain products cannot be returned unless faulty, including:

• Custom-made or personalised items.
• Perishable goods.
• Products marked as non-returnable at the time of purchase.

Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within a reasonable timeframe. Please note that shipping costs are non-refundable unless the return is due to our error.

Exchanges
If you need to exchange an item, please return the original product and place a new order for the desired item. Exchanges are subject to product availability.

Faulty or Damaged Items
In the unlikely event that your item arrives faulty or damaged, please contact us immediately. We will arrange a replacement or refund once the issue is verified.

Cancellations
You may cancel your order within 24 hours of placing it, provided it has not yet been processed or dispatched. Once the order is in progress, cancellations may not be possible.

For further assistance, please refer to our FAQs or contact our customer service team.

This policy is subject to change without prior notice.